DEWA enhances initial power supply procedures by reducing time and deferring payment

DUBAI: Dubai Electricity and Water Authority, DEWA, has organised the Consultants and Contractors Creativity Lab, which is part of its efforts to achieve the goal set by Vice President and Prime Minister and Ruler of Dubai, His Highness Sheikh Mohammed bin Rashid Al Maktoum, to make the UAE number one in the World Bank’s Doing Business report.

It also supports DEWA’s efforts to maintain Dubai’s position as a global hub for trade, finance, tourism, and the green economy. The event was attended by Saeed Mohammed Al Tayer, MD and CEO of DEWA, and DEWA staff. A large number of contractors and consultants participated in the event, which was held at Grand Hyatt hotel in Dubai.

Over 200 senior officials and specialists from major engineering consulting and contracting companies took part in the breakout sessions at the Consultants and Contractors Creativity Lab. DEWA’s Distribution Power division presented on how it has made recent improvements in providing electricity.

DEWA has cut back procedures to two phases instead of three, with the time needed to get electricity significantly reduced from 35 days to 10 days. The first phase, which takes 8 days, involves submitting the application to get electricity through a low-voltage cable and deferring payment to the second and final two-day phase. In the second phase, DEWA inspects the quality and safety of connections and supplies electricity through the meter. Installation charges are collected with the first electricity bill.

The Creativity Lab was organised to promote innovation and enhance best organisational practices. The conference recorded remarkable turnout and interactive participation by the audience, particularly in the breakout sessions, where participants brainstormed and discussed ideas, suggestions. The breakout sessions involved discussions with specialists from the companies on strategies and procedures to improve ways to get electricity, according to their areas of expertise.

They discussed ideas and procedures related to the ten indicators that the Doing Business report uses to evaluate 189 countries based on their governments’ regulatory environment that affect 10 major aspects of a business’s lifecycle. These are starting a business, dealing with construction permits, getting electricity, registering property, getting credit, protecting minority investors, paying taxes, trading across borders, enforcing contracts, and resolving insolvency.

At the Consultants and Contractors Creativity Lab, DEWA exchanged views and discussed ways to enhance cooperation with consultants and contractors, and briefed them on the recent enhancement in its services, e-services and smart applications. DEWA has launched these initiatives to get opinions and suggestions for continuous improvement and come out with recommendations that help facilitate and accelerate getting electricity and water services according to the best international practices to enhance all operations for partners and stakeholders.

The UAE, represented by DEWA for the second consecutive year, was ranked fourth globally and first in the Middle East and North Africa for providing electricity as per the World Bank’s Doing Business 2015 report.

DEWA’s strategy develops the mechanisms for providing services to reach world-class levels and achieve stakeholder satisfaction by simplifying procedures and service for customers, contractors, consultants, partners, and all stakeholders.

SOURCE: WAM