DUBAI: Dubai Electricity and Water Authority, DEWA, has received a delegation from the General Directorate of Residency and Foreigners Affairs in Sharjah, to look into international best practices as adopted by DEWA in customer services.
The delegation was received at DEWA headquarters in Zabeel East by Omar Sahoh, Customer Relations Specialist, Saleh Al Marzouqi, Senior Manager of Customer Service Centres, Humaid Altayer, Acting Senior Manager of the Customer Care Centre, Jassim Ahmed, Deputy Senior Manager of Strategy and Excellence, and other DEWA staff.
Sahoh provided a detailed overview of the best practices adopted by DEWA in customer services, and the services DEWA provides to its customers according to the highest standards of availability, efficiency, reliability, environment, and quality. He explained that these standards contributed to DEWA achieving first place among government organisations in the Dubai Government Excellence Programme 2013, with a customer satisfaction index of 94 percent.
The delegation included Colonel Abdulrahman Sahoo, Director of Outlets Passport Control Department, Major Ali Issa Zamzam, Head of Media and Public Relations, Major Mohammad Bu Rahema, Head of Passport Control Borders at Sharjah International Airport, Captain Tarek Mohammed Al Suwaidi, Branch Manager, e-Permit, and other staff from the General Directorate of Residency and Foreigners Affairs in Sharjah.
DEWA officials gave an overview of its new initiatives including Ashir, Estareeh, and Ashal, as well as the three smart initiatives, connecting solar energy to houses and buildings, smart applications through smart metres and grids, and the infrastructure and electrical vehicle charging stations.
The visiting delegation toured the DEWA head office, where staff gave an overview of the mechanisms used to service customers.