DEWA releases Infrastructure NOC Technical Manual at contractors’ workshop

DUBAI: Dubai Electricity and Water Authority (DEWA) has released the Infrastructure NOC (No-Objection Certificate) Technical Manual, at an orientation workshop at DEWA’s Warsan Office.

The manual supports DEWA’s strategy and plans to meet electricity and water needs to achieve sustainable development, in accordance with the Dubai Strategic Plan, and to make life easier for contractors and other stakeholders.

The Manual deals with NOCs for electricity infrastructure, high-voltage cables, and Right Of Way (ROW) projects. It will be released in two parts. The second part of the manual will deal with water projects. The manual, which will be available in an electronic format and a limited number of hard copies, will be an official reference document for contractors, consultants, developers, and other organisations working with DEWA. The manual took two years to complete and is a helpful reference for contractors about DEWA’s processes and procedures. It provides the necessary solutions to improve procedures to facilitate operations and make life easier for DEWA’s contractors, as they are key stakeholders in its projects. It will help to reduce the time taken to apply for NOCs from the current four days to only one day by 2015-2016.

Contractors can use the manual efficiently to identify the technical requirements prior to submitting applications to work with DEWA on ROW and NOC clearances, speeding up their time to project completion.

“This manual supports the latest unique initiative launched by Vice President and Prime Minister and Ruler of Dubai, His Highness Sheikh Mohammed bin Rashid Al Maktoum, to measure people’s happiness and satisfaction with government services, through the Happiness Metre. This indicator is a mechanism to achieve stakeholders’ happiness, and embodies the vision of His Highness to achieve the happiness of contractors and other government customers,” said Saeed Mohammed Al Tayer, MD & CEO of DEWA.

“At DEWA, we are committed to increasing the efficiency and capacity of our infrastructure to produce, transmit, and distribute water and electricity. We are doing this to manage the increasing demand for electricity and water to meet the needs of consumers, developers, and other business sectors. This maintains Dubai’s position as a global hub for trade, finance, tourism, and green economy,” added Al Tayer.

“Dubai Government focuses on promoting a culture of excellence by setting the highest standards of service in every endeavour. We, at DEWA, support this vision by releasing the new Infrastructure NOC Technical Manual, which will serve as an important tool and reliable resource for consultants, contractors, developers, and other stakeholders when seeking NOCs from DEWA’s Infrastructure Information and Permits department in a speedy, transparent and hassle-free manner,” he added.

“The manual is an excellent aid that serves as a quick reference guide for our partners to understand all the technical criteria related to DEWA reservations and Right of Way. By following the guidelines in the manual, they can effortlessly comply with the requirements for the NOC, thereby getting access to DEWA’s services easily. It highlights our commitment to engage with our partners efficiently and strengthen our service standards for the happiness of our customers,” said Al Tayer.

The first of its kind, the NOC Technical Manual is the result of hours of meticulous research, data collection, and factual compilation and validation. Specialists representing various departments within DEWA and officials from external stakeholders, such as the Roads & Transport Authority (RTA), Dubai Municipality, Etisalat, Du, Dubai Supply Authority (DUSUP) and EMPOWER have contributed to ensuring the accuracy of the manual’s contents.

Consolidated, easy-to-use, and reader-friendly, the Infrastructure NOC Technical Manual provides the technical requirements for projects requiring NOCs in Dubai. In addition to serving as a reference to DEWA’s customers on all technical requirements, the Manual enables DEWA to reduce the time taken to issue NOCs. NOC applicants now can receive NOCs after their first submission, which can only make them happier. It will help all business partners to obtain the relevant NOCs to carry out their projects, operations, upgrades, and other maintenance work.

“We have prepared the Infrastructure NOC Technical Manual with an extensive set of data to ensure that our contractors, consultants and partners are fully aligned with the operational guidelines of DEWA. This in turn, will enable them to access electricity and water, and other services easily. It also complements our goal of extending full support to the infrastructure growth of Dubai by enabling contractors and other stakeholders to meet their developmental needs,” said Hussain Lootah, Executive Vice President of Transmission at DEWA.

The Infrastructure NOC Technical Manual has been benchmarked to make it reader-friendly and easy to reference. The technical contents are segmented into four classified chapters (Utilities, Roadworks, Structures, and General Projects). Each chapter addresses a separate theme with a unique colour code and special-attention markings for quicker reference and recall. In addition, the contents feature 50 NOC types that are supported by explanatory notes, corresponding CAD drawings, 3D drawings, illustrations, tables and site photographs.