Minister of Economy chairs Consumer Protection Higher Committee meeting

DUBAI: Sultan bin Saeed Al Mansouri, U.A.E. Minister of Economy, has reaffirmed the Ministry s priority of ensuring the highest levels of consumer protection, particularly during the Holy Month of Ramadan.

He made his comments while chairing the second meeting of the Higher Committee for Consumer Protection for 2014.

The meeting drew representative committee members from the Ministry of Economy, Ministry of Health, Federation of U.A.E. Chambers of Commerce and Industry, as well as Economic Departments, Municipalities, U.A.E. Society for Consumer Protection, and the Emirates Authority for Standardisation and Metrology.

Al Mansouri said, “A fair consumer environment creates social stability for citizens and expatriates. At the Ministry of Economy, we work closely with relevant federal and local authorities to safeguard the interests of our customers and increase their awareness of consumer rights. The efforts of the Consumer Protection Department and the Higher Committee for Consumer Protection have to date proved commendable in curtailing monopoly and price hike attempts.”

As part of the second meeting, the Higher Committee for Consumer Protection examined topical issues such as regulations for the resolution of commercial violations, mechanisms of informing companies with decisions related to price increases, updating the revised prices of consumer goods on the Ministry s website and the product recall process in the U.A.E.. The committee members also reviewed all requests for price increases submitted since the last meeting in May.

The Ministry of Economy prohibits any price increase without a prior written approval from the Consumer Protection Department. A company that wishes to increase the price of a product submits the current product price, the prices of similar alternative products in the U.A.E. and the GCC markets, production costs for the last three years, company budget for the last three years, percentage of price increase, and the date of the last price increase. The Ministry then conducts a thorough evaluation of the proposal before approving or rejecting a request for a price hike.