MoL and FCA score high in TRA evaluation of online services

ABU DHABI: In an evaluation conducted by the Telecommunications Regulatory Authority,TRA, the Ministry of Labour, MoL, has achieved 99 percent electronic servicing commitment and the Federal Customs Authority, FCA, scored 97 percent on the index of e-readiness of government services.

The MoL rating confirms a clear response of the Council of Ministers decision for the year 2012 on the adoption of the Strategic Plan of the Federal Government and the directives issued by Vice President and Prime Minister and Ruler of Dubai, His Highness Sheikh Mohammed bin Rashid Al Maktoum to transform into an e-government within two years.

The TRA evaluation reviewed the level of electronic transformation of government services offered during the period 2012 – 2014 based on the index of e-readiness of government services, which consists of a four levelled evolutionarily model of e-services adopted by the United Nations in order to measure the willingness of governments to shift towards e-governance, with some modifications required to suit the context of the e-government programmes in the U.A.E..

Saif Al Suwaidi, Ministry of Labour Assistant Under-Secretary for Institutional and Supporting Services, said, “To achieve a 99 percent rating confirms our hard work guided by Saqr Ghobash, Minister of Labour, to commit to plans and strategies of the government and its orientation towards electronic transformation in order to meet the needs of all customers.” Similarly, the Federal Customs Authority, FCA, has achieved 97 percent in the evaluation.

According to the TRA report issued in May, the TRA has classified the FCA as “excellent” in the field of shifting to online services.

Khalid Al Bustani, FCA Acting Director, said that the Federal Government directives on automating services and shifting to online and smart services had enhanced federal institutional services provided for the public to rank among the best in the world.

Al Bustani added that the TRA’s report about shifting to online services is part of the FCA’s compliance with Cabinet directives about the adoption of the federal electronic government’s strategic plan for 2012-14, and with the directives of Vice President and Prime Minister and Ruler of Dubai, His Highness Sheikh Mohammed bin Rashid Al Maktoum, in February 2012, on the completion of shifting to online services within two years.