MoL’s smartphone app draws over 100k users, 86 per cent have expressed satisfaction in 2014

DUBAI, 21th February, 2015 (WAM) — Over 100k users have downloaded the Labour Ministry smartphone app since its launch back in 2014, expressing high satisfaction to the level and number of services provided and its efficiency.

More than 67.1k have downloaded the app using the Google Play platform and over 32.5k went through the Apple Store, Stats showed.

Mubarak Saeed Al Dhaheri, Under-Secretary of the Ministry of Labour, said that due to the high demand on provided services, the ministry sought to implement strategic plans to cope with such requests, “This is why we implement the directives of Vice President and Prime Minister and Ruler of Dubai His Highness Sheikh Mohammed bin Rashid Al Maktoum towards shifting to a smart government, he is wise and knowledgeable indeed.” He pointed out that the Ministry of Labour had recently won the Best Mobile Government Service award in the Economy and Commerce sector at the national level during the third Government Summit 2015.

He also stressed that the ministry’s app, which provides many services to the customers smoothly and very efficiently, contributes effectively towards monitoring and regulating the labour market.

“During 2014, and throughout the development process of the application, the team held numerous brainstorming sessions and learnt from other entities best practices to come up the third version of the application, which has gained excellent reviews and 86 per cent customer satisfaction level,” Al Dhaheri said.

For his part, Saif Ahmed Al Suwaidi, Assistant Under-Secretary for Institutional and Support Services, pointed out that Work Permits Renewal has topped the app’s most used services, followed by Work Permits fees payment, then payment of the electronic share fees and applying for electronic shares, then came the retrieval of the bank guarantee service, followed by updating work permit data, and lastly update the firm’s trade license.

He said that the new version of the application is characterised by an innovative and easy to use for all, it allows customers to get information easily and accurately and in a timely manner, the app conducts official transactions.