TRA, Etisalat mechanisms and strategies governing the local telecommunications sector

Dubai, 5th February, 2015 (WAM) – Hamad Obaid Al Mansoori, Director General of the Telecommunications Regulatory Authority (TRA), welcomed Saleh Al Abdooli, CEO of the Emirates Telecommunications Corporation (Etisalat), at the TRA Abu Dhabi headquarter. Both parties discussed several topics relevant to the mechanisms and strategies governing the telecommunications sector in the UAE.

The meeting agenda included discussions on developing telecommunications services, increasing customer satisfaction and maintaining effective, positive and constructive competition between different accredited services providers in the UAE. The subject of enhancing overall performance of networks, along with improving the quality of coverage in various parts of the UAE took a large portion of the meeting, where they addressed the need to rely on the use of the best techniques achieved in this area.

The meeting also examined the effective role played by the operators in providing services to the public and cooperation in handling customer complaints, in line with the issue at hand, where the main focus is maximum customer satisfaction. The meeting resulted in an agreement to form a joint team comprised of members from the TRA and the service providers to find appropriate solutions to customer complaints. This included follow-up phases for the implementation of current and future projects, and the size of work accomplished for them. Also agreed upon, was holding regular meetings to discuss matters related to the sector and ways to deal with any issues concerning the users.

“We look at service providers as true partners of the TRA, in achieving our goals and bearing the burdens of the next phase the UAE is approaching in transforming into a smart government, along with Smart Cities and Expo 2020. This requires us all to work collectively with the spirit of one team. I take this opportunity to extend my thanks and appreciation to our counterparts in Etisalat and du for their persistent cooperation in this context. I believe it is important to continue holding such meetings aimed at improving the nation’s ICT sector, providing a distinctive experience to customers,” said Hamad Obaid Al Mansoori, Director General of TRA.

“Today we are in the midst of a massive transition and transformation, to provide smart services through mobile devices, requiring the introduction of continuous improvements for the telecommunications sector’s infrastructure. We emphasize here, the need for vigorous efforts to provide quality services for customers, with the adoption of all aanced solutions to enhance communication so they can benefit from these services at any time,” he added.

Over the coming weeks, further gatherings and consultative meetings will be held with UAE associations and companies in the ICT field. The TRA Management will proceed to conduct a comprehensive survey of all points and topics that have discussed and identify aspects that will be operated on, in order to raise the profile of the ongoing work of the telecommunications sector in the UAE.