Abu Dhabi’s Department of Economic Development organises workshop on outsourcing services

ABU DHABI, The Department of Economic Development, DED, Abu Dhabi, organised a workshop at its headquarters to introduce private sector companies specialising in fulfilling transactions to projects that focus on outsourcing economic licensing services for a fee of AED100 per service.

This includes advertising permit services, renewal of the “commercial, tourism and industrial” licence, payment of tickets and enquiries.

Mohmaed Munif Al Mansouri, CEO of the Abu Dhabi Business Centre, said the project to outsource the economic licences services to the private sector will enable the centre to focus on providing high-quality services to businessmen and investors. This includes business support services and information and consultancy services related to all economic licence transactions.

He explained that outsourcing services to the private sector is a first-of-its-kind step by the DED in the emirate. It will help reinforce a partnership between the governmental bodies and the private sector across Abu Dhabi. It will also support the efforts that aim to activate the role of the private sector as a strategic partner in the achievement of economic development in the emirate.

He also pointed out that the DED is currently working on implementing the second phase of the economic licence services outsourcing project in three regions of the emirate, including Abu Dhabi, Al Ain,and Al Dhafra.

Over 30 representatives of those companies that specialise in transaction fulfilment through the “Tasheel” system of the Ministry of Human Resources and Emiratisation participated in the workshop. They discussed the scope of services that need to be implemented by companies for one renewable year, to offer a total of four services.

The DED stated that this includes all types of permits services, the renewal of economic licences, the payment of economic licence tickets, and the economic activities enquiry services. It also explained all technical specifications, requirements and the operational standards of outsourcing centres, as outlined in the economic licences services outsourcing document.

Moreover, the workshop explained all steps the DED will implement to complete the outsourcing project during the coming phase, beginning this month. This includes receiving applications, signing service-level agreements, training the staff, and launching the service for the public.

The DED had earlier devised a plan to outsource the “commercial, industrial and tourism” economic licences services that began with private sector companies last year.

Source: Emirates News Agency