ADP obtains EENA’s ‘Certificate of Quality Standards’

ABU DHABI, The Abu Dhabi Police General Command has obtained the European Emergency Numbers Association, EENA, Certificate of Quality Standards, while the Command and Control Centre of the Central Operations Sector obtained the Public Safety Answering Point, PSAP, Certificate, after passing the evaluation requirements of the EENA.

The Command and Control Centre attained this new achievement for the Abu Dhabi Police as the first operations room in the Middle East and Arab region and sixth in the world to acquire the PSAP Certificate, which will promote the regional and international stature of its organisational leadership.

Major General Maktoum Ali Al Sharifi, Commander-in-Chief of the Abu Dhabi Police, highlighted the importance of these achievements in improving their services to the public and supporting the efforts of the Command and Control Centre to respond and handle incident reports, as per the leading practices.

He also praised the effective role of the personnel of the Central Operations Sector in performing their duties, as well as the desire of the staff of the Command and Control Centre to communicate with members of the public who report incidents.

Major General Al Sharifi stressed that their current technology systems are capable of integrating their provision of quality services, in coordination with relevant partners, to improve their response times and communicate effectively with the public.

Brigadier Nasser Soliman Al Maskari, Head of the Operations Department of the Directorate-General of Central Operations at the Abu Dhabi Police, received the EENA certificates during the annual EENA ceremony, which was held in the Slovenian capital, Ljubljana.

Al Maskari stressed that the Command and Control Centre currently uses an advanced e-system and database to receive urgent reports through the “999” emergency line.

After receiving calls on the emergency line, the department will direct patrols to appropriate police stations and ensure coordination with relevant police authorities while performing their task with accuracy.

Source: Emirates News Agency