Akhbar Al Sa’a: UAE – Global Model in Governmental Excellence

ABU DHABI: The Akhbar Al Sa’a (News of the Hour) Bulletin has declared that the guidance of Vice President and Prime Minister and Ruler of Dubai, His Highness Sheikh Mohammed bin Rashid Al Maktoum, to open the way for participating in the ‘star rating’ project for government service centres, launched by His Highness last week, whereby such centres can be rated with between two and seven stars according to the quality of service provided and its speed and accessibility, comes to represent a new initiative for the U.A.E. on the road to government excellence and has set an example for foreign governments to participate in their own star rating system, which makes this scheme in particular, and the innovations of the Government of the U.A.E. of tools and initiatives in general, available to all.

Under the heading: “Global Model in Governmental Excellence”, the bulletin said that it’s not the first time that the U.A.E. has developed such an initiative. Over time, the world has witnessed many of the initiatives that represent a qualitative addition to the system of government actions that exceed the value and benefits of national boundaries and extend to the countries of the world. Adding that the initiative was launched by the government having organised the largest brainstorming session in the world as a form of government interaction with the community, whereby the government called on all citizens of the country and the population in general to participate in the dialogue and the exchange of ideas about any life problems they face, and then propose solutions to them through some of the pages created specifically for this purpose on social networks.

The Bulletin, issued by the Emirates Centre for Strategic Studies and Research, ECSSR, added that these ideas and solutions were the subject of discussion and study by the government during a Ministerial Retreat on the 8th and 9th of December last year, which in turn is considered a new initiative of the government.

As a result, it has provided a model for a new form of interaction and exchange of ideas and direct coordination between members of the government. It also provided an opportunity at the same time for direct interaction between the government and society, pointing to the opportunities of a sample group of citizens who participated in the brainstorming workshop, attended the Ministerial Retreat, and presented their ideas to the government. In this way, the government has designed better mechanisms for the transfer of the ‘pulse of the community’ directly to decision makers and enabled decision makers themselves to make the right choices that best serve the aspirations of the citizens.

The bulletin noted that the Government of the U.A.E. was also on schedule with the launch of a new package of initiatives discussed during the government summit which was held in February. Vice President and Prime Minister and Ruler of Dubai, His Highness Sheikh Mohammed bin Rashid Al Maktoum, announced a number of these initiatives during his chairmanship of the summit, especially regarding the transition from e-Government to Smart Government with all its meanings in terms of access to government services and smart, up-to-date modes of communication that will enable citizens and residents speedy access to these services, seamlessly and from anywhere, in addition to enabling them to interact directly with the providers of these services from institutions and government organisations.