Dubai Trade awards logistics e-Services adoption

DUBAI: Under the patronage of H.H. Sheikh Maktoum bin Mohammed bin Rashid Al Maktoum, Deputy Ruler of Dubai and Chairman of the Dubai Technology and Media Free Zone Authority, Dubai Trade, the premier cross-border trade facilitator under Dubai World, has successfully celebrated its 6th e-Services Excellence Award (ESEA) as an initiative to reward and recognise the top e-Services performers in the trade and logistics industry. The ESEA features a new theme every year which targets a particular e-Service with the main aim of encouraging the conversion to online provision of services and give awards for the highest performers.

Under the theme of “Appreciating e-Transformation in Trade and Logistics”, the 6th ESEA winners were selected based on precise criteria that reflect their preserved growth in e-Services adoption on the Dubai Trade Portal during the year 2013.

Jamal Majid Bin Thaniah, Chairman of Dubai Trade, commented, “ESEA has not only brought greater transparency, efficiency and innovation to the trade processes, but also international recognition to the country. We believe ESEA is another step towards further encouraging the trading community to enhance the use of Dubai Trade’s e-Services and achieve higher productivity in their operations.” The rapid growth of registered users is testament to the popularity of the electronic trading platform and indicative of the evolution of local commerce. With the advent of internet technology, business has escalated to newer heights, bridging and enabling more efficient transactions between buyers, sellers, exporters and importers. Dubai Trade’s e-Services have facilitated procedures, reduced processing time and cost and vastly improved efficiency and transparency.

Commenting on the superb improvement of e-Services, Mahmood Al Bastaki, CEO of Dubai Trade, said, “Performance figures have almost exceeded our expectations. Thanks to strategic growth planning, implementation of the best practices and continuous upgrade of customer-focused solutions, we succeeded in winning customers’ confidence and building an excellent reputation, which is creating a ripple effect in bringing on board bigger numbers of companies.” The growth in the number of registered users also affected the number of transactions carried out over the Dubai Trade Portal. Dubai Trade’s e-transactions grew by 13 percent in 2013 when compared with 2012. The total number of e-transactions increased from 14.9 million in 2012 to 16.9 million in 2013.

Bin Thaniah also pointed out that e-Services and applications will contribute to not only changing Dubai but the whole MENA region into an integrated, knowledge-based region in the 21st century, saying, “We should achieve results that will comply with the leadership’s aspirations that facilitate all trade transactions.”