Seventh AHS Maso’ol initiative to run from March 16-18 in Abu Dhabi

ABU DHABI: The Ambulatory Healthcare Services (AHS), a SEHA health system facility, today announced that the seventh edition of its Maso’ol community outreach programme will be hosted at six of its healthcare centres, three each in Abu Dhabi and Al Ain, seeking to address the concerns of customers within the AHS network. The latest cycle of the Maso’ol outreach programme will kick off on March 16th at Al Muwaiji and Mohammad bin Zayed healthcare centres. On March 17th, the initiative will shift to the Shamkha and Al Maqam centres, and it will conclude on March 18th at the Al Bateen and Al Hayer healthcare centres. Each session of the programme will run from 10:00 am to 1:00 pm.

Individuals interested in participating in the Maso’ol programme are invited to visit the designated healthcare centres in their vicinity.

Launched in 2011, the Maso’ol initiative is a community outreach programme offering patients and their families a platform to interact with the AHS medical team and officials. Through the programme, AHS seeks feedback and recommendations from patients, care-givers and other stakeholders as part of its priority to improve the standards of healthcare response, treatment and services throughout its centres.

Louise Bain, Chief Operations Officer at AHS, said, “As AHS seeks to reinforce its position as the primary healthcare provider in the Emirate of Abu Dhabi, we are keen to learn about the issues and concerns facing our customers. The biennial Maso’ol programme is our opportunity to track customer experiences first-hand. Since its inception, Maso’ol has enabled our management to integrate critical customer feedback into our service deliverables. Such community engagement articulates our priority to deliver world-class healthcare on par with the U.A.E.’s stringent standards.”

Some of the improvements in facilities and services brought about in AHS clinics over the past 3 years include: the opening of a paediatric clinic on Wednesdays at the Khalifa City A AHS Centre plus the expansion of general consultation hours from 7:00 pm to 10:00 pm there; the opening of a 24-hour pharmacy at the Al Hayer AHS Centre for the benefit of residents of Al Hayer, Al Faqa and Al Shuwaib; more nurses dedicated to Mezyad AHS Centre for collecting blood samples; breast cancer awareness programmes launched at the Samha and Al Muwaiji AHS Centres; specialists in orthodontics and family medicine have been appointed at the Al Muwaiji AHS Centre and at Mafraq Dental Clinic, a specialist pedodontist was appointed, the number of dental staff was increased and a play area for children was introduced.